9e777 Privacy Policy
Your personal information is completely secure with us. This policy describes in detail how 9e777 collects, stores, and uses your information.
This privacy policy ("Policy") applies to all services and platforms of 9e777. By using this site, you agree to all the terms of this policy. Please read it carefully.
Introduction and Purpose
9e777 is a trusted online gaming platform in Bangladesh that places the highest importance on user privacy. This privacy policy explains what kinds of personal information we collect, how we use it, who we share it with, and how we keep you informed about your rights.
9e777 believes that user data belongs to the user. We keep your information secure using SSL encryption, advanced firewalls, and strict data management practices. We ask that you read this policy in full before you start using our platform.
Information We Collect
9e777 collects the following types of information in order to run its services properly and provide users with the best experience:
2.1 Registration Information
Information you provide when creating an account includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Payment method details (bKash, Nagad, Rocket, Upay numbers)
- Documents required for identity verification (copy of national ID card or passport)
2.2 Automatically Collected Information
When you use the 9e777 platform, certain information is collected automatically:
- IP address and device information
- Browser type and operating system
- Login time and location information
- Gaming history and transaction records
- Information collected through cookies and similar tracking technologies
2.3 Communication Information
When you contact our customer service team, we retain a record of that conversation. This may include live chat messages, email correspondence, and details of complaints or requests.
Purpose of Using Information
9e777 uses the information it collects only for the following legitimate purposes:
- Account management: To create, verify, and maintain your account.
- Transaction processing: To complete deposit and withdrawal requests properly.
- Identity verification (KYC): To prevent fraud and ensure a safe gaming environment.
- Customer support: To help resolve your questions, complaints, and issues.
- Responsible gaming: To identify excessive gaming tendencies and provide necessary support.
- Technical improvement: To improve the functionality and security of the platform.
- Legal obligations: To comply with applicable laws and regulations.
- Bonuses and promotions: To send you relevant offers and benefits.
Data Storage and Security
9e777 has put in place industry-standard security measures to protect your personal information. Our platform uses SSL encryption technology, which prevents unauthorized third-party access to your data while it is being transmitted.
Your financial information, particularly details related to payment methods, is protected with high-level encryption and is used only for processing transactions. We never share your complete payment information with third parties.
4.1 Data Retention Period
We retain your information for as long as your account is active or as needed to provide our services. Even after an account is closed, information may be retained for a specific period as required by legal obligations, dispute resolution, or enforcement of our agreements.
Disclosure and Sharing of Information
9e777 never sells or rents your personal information under any circumstances. However, information may be disclosed in the following specific situations:
5.1 Service Provider Partners
We work with certain trusted third-party service providers to operate our platform. These include payment processing companies, technical infrastructure providers, and game software developers. These partners are bound by strict confidentiality agreements with us.
5.2 Legal Obligations
We may be required to disclose information under a court order, a lawful request from a government authority, or applicable law. In such cases, only the minimum necessary information is disclosed.
5.3 Fraud and Security
Information may be shared with relevant authorities as needed to detect and prevent fraudulent activity and to protect the security of the platform.
Cookie Policy
The 9e777 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help our site remember your preferences and improve your experience.
6.1 Types of Cookies
- Essential cookies: Required for the core functionality of the site. These cannot be blocked.
- Functional cookies: To remember your preferences and settings.
- Analytics cookies: To collect statistical information for understanding how the site is used.
- Security cookies: To detect fraudulent login attempts.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
Your Rights
As a 9e777 customer, you have the following rights over your personal information:
- Right of access: The right to know what information we hold about you.
- Right to rectification: The right to request correction of inaccurate or incomplete information.
- Right to erasure: The right to request deletion of your information in certain circumstances.
- Right to restrict processing: The right to request that processing of your information be limited in certain cases.
- Right to object: The right to object to certain uses of your information.
- Right to data portability: The right to receive your information in a structured, machine-readable format.
- Right to withdraw consent: The right to withdraw your consent at any time.
To exercise any of your rights, please contact our support team. We aim to respond to your request within thirty (30) working days.
Protection of Minors' Information
9e777 is for users aged 21 and above only. We do not knowingly collect any information from minors. If we are informed that we have inadvertently collected information from a minor, we will immediately arrange to delete that information and close the associated account.
If a parent or guardian believes their child has opened an account on 9e777, please contact us immediately.
Third-Party Links and Services
The 9e777 platform includes certain third-party game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These providers have their own privacy policies and are responsible for your activity on their platforms. We do not control the privacy policies of third parties.
International Data Transfers
Our servers and data processing centres may be located in various countries. Where your information is transferred outside Bangladesh, we ensure that equivalent protections for your information are in place in that country.
Changes to This Policy
9e777 reserves the right to change or update this privacy policy as needed. For any significant changes, we will notify you by email or by posting a notice on the platform.
Continued use of 9e777 after changes have been made will be considered as your acceptance of the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us: